TuneTraceTuneTrace Support
Find answers about music & audio, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the TuneTrace Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Does TuneTrace record or upload my audio?
No. It analyzes short PCM buffers in memory, discards them during the live session, and does not create an audio recording or upload sound.
Why does TuneTrace say there is no stable pitch?
Move closer, reduce background noise, and play one clear sustained note or string. A very quiet, changing, or polyphonic signal may not produce a stable lock.
When should I change concert pitch?
Leave A4 at 440 Hz for normal use. Adjust it only when matching an ensemble or another trusted, calibrated reference.
Where is my TuneTrace data stored?
Your app content is stored in local app storage on your device. TuneTrace has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select TuneTrace. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Why does TuneTrace request device permission?
Microphone/record-audio access for live, on-device pitch detection You can deny or later change permission in device settings; the related feature may then be unavailable.
Does TuneTrace show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “TuneTrace support” so we can route your message correctly.
support@adstarlabs.com