StrideLoop Support
Find answers about health & fitness, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the StrideLoop Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Why does Android not show every step from the whole day?
The Android implementation uses foreground Expo pedometer updates. Start a live walking session and keep StrideLoop open; use a manual correction for steps missed while the app was not tracking.
Does StrideLoop track my location?
No. It uses motion/pedometer data and does not request or store location.
How is distance calculated?
StrideLoop multiplies the step total by the stride length saved in Settings. It is an estimate and can vary from measured distance.
Where is my StrideLoop data stored?
Your app content is stored in local app storage on your device. StrideLoop has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select StrideLoop. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Why does StrideLoop request device permission?
Motion/physical-activity access for pedometer readings Notifications, requested only when the user enables a daily reminder You can deny or later change permission in device settings; the related feature may then be unavailable.
Does StrideLoop show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “StrideLoop support” so we can route your message correctly.
support@adstarlabs.com