SequenceNestSequenceNest Support
Find answers about productivity, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the SequenceNest Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Do I need to enable alerts to run a routine?
No. The runner, automatic progression, and saved running state still work without notification permission. Alerts are optional.
Will a running routine survive an app restart?
Yes. SequenceNest stores the active routine state locally and recalculates the current step from elapsed time when reopened.
What does the seven-day on-time rate mean?
It is the share of completed routine runs in the last seven days that finished within their final planned duration, including any added time.
Where is my SequenceNest data stored?
Your app content is stored in local app storage on your device. SequenceNest has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select SequenceNest. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Why does SequenceNest request device permission?
Notifications, requested only when the user enables system alerts Exact-alarm scheduling on Android for time-sensitive local step alerts You can deny or later change permission in device settings; the related feature may then be unavailable.
Does SequenceNest show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “SequenceNest support” so we can route your message correctly.
support@adstarlabs.com