RecallDeckRecallDeck Support
Find answers about education, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the RecallDeck Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
How does RecallDeck decide when a card is due?
The local scheduler uses your Again, Hard, Good, or Easy rating, the card's previous interval, and its ease value to choose the next due date.
Where are my decks and progress stored?
They are stored on this device. RecallDeck has no account or live cloud sync.
How do I move my decks to another device?
Use Share JSON backup, move the text securely, then paste it into Import JSON on the other device. RecallDeck validates the snapshot and asks before replacing local data.
Where is my RecallDeck data stored?
Your app content is stored in local app storage on your device. RecallDeck has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select RecallDeck. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Does RecallDeck show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “RecallDeck support” so we can route your message correctly.
support@adstarlabs.com