RecallDeckRecallDeck Support
Find answers about education, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the RecallDeck Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
How does RecallDeck decide when a card is due?
The local scheduler uses your Again, Hard, Good, or Easy rating, the card's previous interval, and its ease value to choose the next due date.
Where are my decks and progress stored?
They are stored on this device. RecallDeck has no account or live cloud sync.
How do I move my decks to another device?
Use Share JSON backup, move the text securely, then paste it into Import JSON on the other device. RecallDeck validates the snapshot and asks before replacing local data.
Where is my RecallDeck data stored?
Your app content is stored in local app storage on your device. RecallDeck has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
Can I turn analytics and crash reports off?
Yes. Open the Privacy control inside RecallDeck and change your choice at any time. Analytics and crash reporting are off by default and start only after you enable them.
Does RecallDeck show ads or require an account?
No. The current version has no advertising SDK, login, account system, subscription, or in-app purchase.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “RecallDeck support” so we can route your message correctly.
support@adstarlabs.com