MotorMemoirMotorMemoir Support
Find answers about auto & vehicles — ownership tracker, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the MotorMemoir Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Why is average fuel economy not shown yet?
MotorMemoir needs at least two full-tank odometer readings. Partial fills between those readings are included in the interval's fuel total.
Do maintenance reminders send notifications?
No notification service is implemented. MotorMemoir marks a reminder Due, Soon or Later inside the app based on its date or odometer target.
How do I export or restore my records?
CSV exports the selected vehicle's fuel and cost records. Versioned JSON is the complete backup; paste it into Import JSON and confirm before replacing current local data.
Where is my MotorMemoir data stored?
Your app content is stored in local app storage on your device. MotorMemoir has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select MotorMemoir. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Does MotorMemoir show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “MotorMemoir support” so we can route your message correctly.
support@adstarlabs.com