MoodLoomMoodLoom Support
Find answers about lifestyle — mood journal, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the MoodLoom Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Who can see my mood entries?
Mood values, context tags and notes are stored locally on this device. MoodLoom has no account, feed or public profile.
Do I have to write a note?
No. Choose a mood and save immediately, or optionally add context tags and a few words.
What do the pattern views show?
MoodLoom calculates a seven-day mood average, a recording streak, a 28-day daily mosaic and the distribution of moods recorded in that recent window.
Where is my MoodLoom data stored?
Your app content is stored in local app storage on your device. MoodLoom has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select MoodLoom. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Does MoodLoom show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “MoodLoom support” so we can route your message correctly.
support@adstarlabs.com