FieldSpan

FieldSpan Support

Find answers about maps & navigation, local data, privacy, and troubleshooting—or contact the Adstar Labs team.

For FieldSpan on iPhone, iPad, and Android

Email support

Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.

Privacy questions

Read the FieldSpan Privacy Policy or email privacy@adstarlabs.com.

Before emailing: include your device model, operating-system version, app version, language, and the steps that caused the issue. Do not send sensitive app content unless it is essential.

Frequently asked questions

Can I measure a field without granting location access?

Yes. You can tap the map to add boundary corners manually. Precise foreground location is requested only when you use Locate me or Walk boundary.

Why did FieldSpan ignore a GPS point?

While walking a boundary, the app ignores fixes with accuracy worse than 35 meters and points less than 2 meters from the previous accepted point.

Can I use FieldSpan measurements for legal or construction work?

No. The calculations are planning estimates from consumer GPS or manually selected map points and are not professional or legal surveys.

Where is my FieldSpan data stored?

Your app content is stored in local app storage on your device. FieldSpan has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.

How do I manage tracking, analytics, and crash reports?

On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select FieldSpan. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.

Why does FieldSpan request device permission?

Precise location while using the app, requested only for Locate me or Walk boundary No background-location or foreground-location-service permission is used You can deny or later change permission in device settings; the related feature may then be unavailable.

Does FieldSpan show ads or require an account?

No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.

The app closed unexpectedly. What should I send?

Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.

Still need help?

Contact Adstar Labs

Use the subject “FieldSpan support” so we can route your message correctly.

support@adstarlabs.com