FieldSpanFieldSpan Support
Find answers about maps & navigation, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the FieldSpan Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Can I measure a field without granting location access?
Yes. You can tap the map to add boundary corners manually. Precise foreground location is requested only when you use Locate me or Walk boundary.
Why did FieldSpan ignore a GPS point?
While walking a boundary, the app ignores fixes with accuracy worse than 35 meters and points less than 2 meters from the previous accepted point.
Can I use FieldSpan measurements for legal or construction work?
No. The calculations are planning estimates from consumer GPS or manually selected map points and are not professional or legal surveys.
Where is my FieldSpan data stored?
Your app content is stored in local app storage on your device. FieldSpan has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
Can I turn analytics and crash reports off?
Yes. Open the Privacy control inside FieldSpan and change your choice at any time. Analytics and crash reporting are off by default and start only after you enable them.
Why does FieldSpan request device permission?
Precise location while using the app, requested only for Locate me or Walk boundary No background-location or foreground-location-service permission is used You can deny or later change permission in device settings; the related feature may then be unavailable.
Does FieldSpan show ads or require an account?
No. The current version has no advertising SDK, login, account system, subscription, or in-app purchase.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “FieldSpan support” so we can route your message correctly.
support@adstarlabs.com