CartRelayCartRelay Support
Find answers about shopping, local data, privacy, and troubleshooting—or contact the Adstar Labs team.
Email support
Send a clear description of the issue to support@adstarlabs.com. We normally reply by email within five business days.
Privacy questions
Read the CartRelay Privacy Policy or email privacy@adstarlabs.com.
Frequently asked questions
Does CartRelay sync lists between people in real time?
No. Lists stay on your device. Sharing sends a point-in-time text or JSON snapshot, not a live shared list.
How do I move a list to another device?
Use Share JSON data, send the snapshot through the system share sheet, then paste it into Import JSON on the other device. CartRelay validates it before adding a new list.
Will importing a snapshot overwrite my lists?
No. A valid snapshot is added as a new list after you confirm the import; existing lists are not overwritten.
Where is my CartRelay data stored?
Your app content is stored in local app storage on your device. CartRelay has no account or cloud-sync service. Depending on your settings, local data may be included in an operating-system or cloud backup.
How do I manage tracking, analytics, and crash reports?
On iOS, Apple’s system App Tracking Transparency (ATT) setting is the only telemetry control. Apple’s system prompt appears only while the status is not determined. To review or change your choice, open Settings > Privacy & Security > Tracking and select CartRelay. Firebase remains unconfigured unless ATT is authorized, and every app feature remains available either way. On Android, the current shared telemetry path is disabled.
Does CartRelay show ads or require an account?
No. The current version has no ad-display SDK, does not show in-app ads, and has no login, account system, subscription, or in-app purchase. After iOS ATT authorization, Firebase may use IDFA only for installation attribution and advertising measurement as described in the Privacy Policy.
The app closed unexpectedly. What should I send?
Tell us your device model, operating-system version, app version, language, and the steps immediately before the issue. A screenshot can help, but hide anything you do not want to share.
Still need help?
Use the subject “CartRelay support” so we can route your message correctly.
support@adstarlabs.com